Returns & Exchanges
At Juus Cauldron, we strive for complete satisfaction with every artisanal blend. Due to the perishable nature of our food products, we offer a 14-day return window for unopened items or a full replacement if your order arrives damaged.
Contact Our Alchemists
Email our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Proof of Purchase
Attach a photo of the packing slip and, in the case of damaged goods, clear images of the affected packaging and product.
Secure Packaging
If returning unopened dry goods, place the items securely in their original box to ensure they are not damaged during transit.
Receive Refund or Credit
Once our kitchen team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing